Privacy Policy

How we collect, use, and protect your information

Introduction

Master Roofers, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you use our website or services.

This policy applies to our website at masterroofers.org and all services provided by Master Roofers, LLC. By using our website or services, you consent to the practices described in this policy.

Last Updated: July 25, 2026

Information We Collect

Personal Information

When you contact us or request a quote, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Property address
  • Property type (residential or commercial)

Project Information

To provide accurate quotes and services, we collect:

  • Service requirements and project details
  • Roof type and condition
  • Photos and measurements of your property
  • Inspection reports and documentation

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website addresses
  • Device and operating system information

How We Use Your Information

We use collected information for the following purposes:

  • To respond to inquiries and provide quotes for services
  • To schedule and perform roofing services
  • To communicate about project status and appointments
  • To maintain service records and warranty documentation
  • To send relevant updates about our services (with your consent)
  • To improve our website and customer experience
  • To comply with legal requirements

Who Has Access to Your Information

Internal Access

Access to your personal information is limited to employees and contractors who need it to perform their job duties. This includes:

  • Customer service and sales staff
  • Project managers and estimators
  • Administrative personnel

Third-Party Access

We may share your information with trusted third parties in the following circumstances:

  • Service Providers: Companies that help us operate our business (payment processors, email services, hosting providers)
  • Material Suppliers: To order materials for your project with your consent
  • Insurance Companies: When processing storm damage claims or providing documentation
  • Legal Requirements: When required by law or to protect our legal rights

We do not sell your personal information to third parties.

Data Security and Retention

Security Measures

We implement appropriate security measures to protect your information, including:

  • Secure data storage and transmission (SSL encryption)
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

Data Retention

We retain your information for as long as necessary to:

  • Provide services and maintain project records
  • Comply with warranty obligations
  • Meet legal and regulatory requirements

Project records and warranty documentation are typically retained for the duration of applicable warranty periods plus seven years.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Objection: Object to certain processing of your information
  • Portability: Request your data in a portable format

To exercise these rights, contact us using the information provided below.

How to Request Data Deletion

To request deletion of your personal information, please contact us:

Please include your name, contact information, and details about what data you would like deleted. We will respond within 30 days of receiving your request.

Note that we may need to retain certain information to comply with legal obligations, complete ongoing projects, or maintain warranty records.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Master Roofers, LLC
162 S Main St
Manchester, NH 03102
Phone: +1 (719) 233-0050
Email: info@masterroofers.org